有人寄钱给我 Zelle，我如何接受它?

如果你已经注册了 Zelle，您不需要采取任何进一步的行动. The money will move directly into your bank account，通常在几分钟内¹.

如果你还没有注册 Zelle，遵循以下步骤:

1. Click on the link provided in the payment notification you received via email or text message.
2. 选择365电竞平台.
3. Follow the instructions provided on the page to enroll and receive your payment. 请注意邮件地址或U.S. 手机号码 w在这里 you received the payment notification - you should enroll 与 Zelle 使用该电子邮件地址或美国.S. 手机号码 w在这里 you received the notification to ensure you receive your money.

我可以用什么类型的付款 Zelle?

Zelle 是给家人寄钱的好方法吗, 朋友, 还有你熟悉的人，比如你的私人教练, 保姆或邻居².

Since money is sent directly from your bank account to another person's bank account 与in minutes¹, Zelle should only be used to send money to 朋友, family and others you trust.

365电竞平台和 Zelle 为任何授权付款提供保护程序 Zelle ——例如, if you do not receive the item you paid for or the item is not as described or as you expected.

我该如何开始?

很容易, Zelle is already available 与in 365电竞平台's mobile banking app and online banking 与in Bill Pay! Check our app or sign-in online and follow a few simple steps to enroll 与 Zelle 今天.

What if I want to send money to someone whose financial institution doesn't offer Zelle?

You can find a full list of participating banks and credit unions live 与 Zelle 在这里.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle 通过下载 Zelle 应用程序为Android和iOS.

报名参加 Zelle app, your recipient will enter their basic contact information, an email address and U.S. 手机号码和一张Visa卡^® 或万事达卡^® 有美国信用卡的365电竞平台记卡.S. 基于帐户(不包括美国.S. 领土). Zelle does not accept debit cards associated 与 international deposit accounts or any credit cards.

如何 Zelle 工作?

当你注册 Zelle 通过您的网上银行账单支付账户, 或者手机银行应用, 你的名字, 您的银行名称, 和电子邮件地址或美国.S. 您注册的手机号码是共享的 Zelle (no sensitive account details are shared – those stay 与 365电竞平台).

当有人寄钱到你登记的电子邮件地址或美国.S. 手机号码, Zelle looks up the email address or 手机号码 in its "directory" and notifies 365电竞平台 of the incoming payment. 365电竞平台 then directs the payment into your bank account, 同时保持你敏感账户的隐私.

我可以用 Zelle 在国际上?

为了使用 Zelle，发件人和收件人的银行账户必须设在美国.S.

我可以取消付款吗?

You can only cancel a payment if the person you sent money to hasn't yet enrolled 与 Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, 你可以进入你的活动页面, 选择您想要取消的付款, 然后选择“取消此付款”."

如果你寄钱给的人已经登记 Zelle, the money is sent directly to their bank account and cannot be canceled. 这就是为什么只把钱寄给你信任的人很重要, 并且一定要确保你使用了正确的电子邮件地址.S. 汇款时的手机号码.

如果你把钱寄错了人, 365电子平台建议365电竞平台收款人并要求退款. If you aren't able to get your money back, please call customer services at so we can help you.

Scheduled and recurring payments are features provided by 365电竞平台 in our online banking and mobile banking app and are not features of Zelle. Please contact customer services 与 any questions concerning scheduling or recurring payments.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

要多久才能收到钱 Zelle?

寄来的钱和 Zelle 通常在几分钟内就能提供给登记的收件人¹.

如果你把钱寄给没有注册的人 Zelle，他们将收到通知，提示他们注册. After enrollment, the money will move directly to your recipient's account，通常在几分钟内¹.

如果您的付款悬而未决, we recommend confirming that the person you sent money to has enrolled 与 Zelle 以及你是否输入了正确的电子邮件地址或U.S. 手机号码.

如果你在等着收钱, you should check to see if you've received a payment notification via email or text message. 如果您没有收到付款通知, we recommend following up 与 the sender to confirm they entered the correct email address or U.S. 手机号码.

仍然有困难? 请与客户服务中心365电竞平台 .

我寄钱的人会被通知吗?

是的! 他们将通过电子邮件或短信收到通知.

我的资料安全吗??

Keeping your money and information safe is a top priority for 365电竞平台. 当你使用 Zelle 在365电子平台的移动应用程序或网上银行, your information is protected 与 the same technology we use to keep your bank account safe.

我不确定是否使用 Zelle 付钱给我不认识的人. 我该怎么办?

如果你不认识这个人, 或者不确定你会得到你所付出的(例如), 从网上竞标或销售网站购买的物品), 你不应该使用 Zelle 对于这些类型的事务.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). 365电竞平台和 Zelle 为任何授权付款提供保护程序 Zelle ——例如, if you do not receive the item you paid for or the item is not as described or as you expected.

What if I get an error message when I try to enroll an email address or U.S. 手机号码?

您的电子邮件地址或美国.S. 手机号码可能已经登记了 Zelle 在另一家银行或信用社. Call our customer support team () and ask them to move your email address or U.S. 手机号码 to 365电竞平台 so you can use it for Zelle.

一旦客户支持移动您的电子邮件地址或U.S. 手机号码, it will be connected to your 365电竞平台 account so you can start sending and receiving money 与 Zelle through the 365电竞平台 mobile banking app and online banking. Please call 365电竞平台's customer support toll-free at for help.